9c777's Privacy Policy
Protecting your personal information is our highest priority. In this policy we clearly explain how your information is collected, used, and stored.
9c777 is a safe and reliable online gaming platform for players in Bangladesh. We believe that every user's personal information is extremely valuable and that keeping it secure is our responsibility. In this privacy policy we have described in detail how we collect your information, what purposes it is used for, who it may be shared with, and what measures we take to protect your information.
Our platform uses SSL encryption technology to keep all your transactions and personal information secure. We never sell your information to third parties or share it without a relevant reason.
What Information We Collect
We collect various types of information when you register and use services on 9c777. This information helps us provide you with the best possible service and is used to ensure the security of our platform.
1.1 Personally Identifiable Information
When you create an account on our platform or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID card or passport number (for identity verification)
- Residential address
- Payment-related information (bKash, Nagad, Rocket, or Upay account number)
1.2 Automatically Collected Information
When you browse our website, some information is collected automatically:
- IP address and device type
- Browser type and operating system
- Your usage patterns and preferred pages
- Login time and session information
- Information obtained from cookies and similar technologies
1.3 Transaction-Related Information
We record detailed information about deposits, withdrawals, and gaming activity on our platform. This information is essential for financial security and fraud prevention.
How Your Information Is Used
9c777 uses the information collected for specific and legitimate purposes. We never use your information for any other purpose without your consent.
2.1 Service Delivery and Operations
- Creating and managing your account
- Processing deposits and withdrawals
- Providing gaming services and bonus offers
- Ensuring 24/7 Bangla live chat support
2.2 Identity and Age Verification
Our platform is for those aged 21 and above only. We use the information you provide to verify your identity and age. This is an essential part of responsible gaming.
2.3 Security and Fraud Prevention
- Preventing unauthorized access and cyber attacks
- Detecting and preventing suspicious transactions
- Complying with anti-money laundering (AML) regulations
- Preventing the creation of multiple accounts
2.4 Communication and Customer Service
We use your contact information to keep you informed about important updates related to your account, bonus offers, security alerts, and changes to the platform.
2.5 Service Improvement
By analyzing your usage patterns we continuously improve the experience on our platform. This information is analyzed in aggregate and is not directed at any individual.
Sharing Information with Third Parties
9c777 never sells your personal information to third parties. However, in certain circumstances some information may need to be shared:
3.1 Payment Processors
Information required to process transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment processors. This information is used solely to complete the specific transaction.
3.2 Game Providers
Our platform includes services from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. The minimum information necessary may be shared with these providers when playing games, but only for the purpose of operating the game.
3.3 Legal Obligations
In the case of a legal order, investigation, or regulatory requirement, it may be our legal duty to provide information to the relevant authorities. In such cases only the information legally required will be provided.
3.4 Technical Support Providers
Limited information may be shared with technology partners who assist in operating our platform. These partners operate under strict confidentiality agreements and cannot use your information for any other purpose.
Cookies Policy
Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
4.1 Essential Cookies
These cookies are essential for the core functionality of the platform. Without them, login, transactions, and security features will not work properly. These cookies cannot be disabled.
4.2 Functionality Cookies
These cookies are used to remember your preferences and settings — for example, language preference, layout settings, and information from previous sessions.
4.3 Analytics Cookies
We analyze overall usage patterns to improve our services. These cookies do not identify you personally. You can disable these cookies from your browser settings.
Information Security Measures
9c777 uses the most advanced technologies and methods to protect your information. Our security infrastructure is continuously monitored and updated.
5.1 Encryption Technology
All data transmission on our platform is secured by SSL/TLS encryption. Your payment information and personal data are stored with the highest level of encryption technology.
5.2 Access Control
Only authorized staff can access your information, and even they can only access the information needed for their specific work. All access is logged and reviewed regularly.
5.3 Security Monitoring
Our security team monitors our systems around the clock. Any suspicious activity is identified immediately and the necessary action is taken.
5.4 Response to a Data Breach
If a data breach occurs, we will notify affected users as quickly as possible and take all necessary steps to minimize harm.
Data Retention Period
9c777 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.
- Account Information: For as long as the account is active and for the legally required period after it is closed
- Transaction Records: For the period required under financial regulations
- Communication Logs: For the period required to maintain customer service standards
- Cookies and Session Data: Automatically deleted after the session ends or when the set period expires
Once the set period expires, your information is securely deleted or anonymised so that you can no longer be identified.
Your Data Rights
As a user of our platform you have specific rights over your own information. We fully respect these rights.
7.1 Right to Access Information
You can contact us at any time to find out what information we hold about you. We will provide you with that information within the required timeframe.
7.2 Right to Correct Information
If any information held about you is incorrect or incomplete, you can request that it be corrected. We will make the necessary corrections after verification.
7.3 Right to Delete Information
In certain circumstances you can request that your personal information be deleted. However, due to legal obligations some information may be required to be retained for a specified period.
7.4 Right to Object to Data Processing
You can object to the use of your information for specific purposes, particularly in relation to marketing communications. We will stop the relevant activity once we receive your objection.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via 24/7 Bangla live chat or write to us by email. We generally respond within 30 business days.
Protection of Minors' Information
9c777 is an adult gaming platform. We strictly prohibit registration by anyone under the age of 21. We do not knowingly collect personal information from any minor.
If we learn that a minor has registered on our platform, we will immediately close that account and delete all associated information.
If a parent or guardian believes their child has registered on our platform, please contact us immediately.
Changes to the Privacy Policy
9c777 may update this privacy policy from time to time. We will notify you in advance of any significant changes.
Notification of policy changes will be given in the following ways:
- Through a notice clearly displayed on the website
- By sending a notification to your registered email
- Through a confirmation prompt at the time of login
Continuing to use the platform after the updated policy is published will be considered acceptance of the new policy. If you do not agree to the new policy, you may request that your account be closed.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team is always ready to answer any of your questions.
To learn about responsible gaming, visit our Responsible Gaming page, or check our FAQ section for answers to common questions.